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Located/Shipping from 3544 WATERFIELD PKWY. LAKELAND, FL 9a-3p M-F

    About us

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    Terms of service

    Please complete the following to avoid having your order refunded:

    • Please ensure your registered information of your payment card is same as the billing information
    • Use correct CVV Number of your card; 3 digits on back of your card
    • Reduce your risk of fraud analysis by having Billing/Shipping address in the same State
    • Ensure you're shipping address is located within 48 States and is also NOT a PO Box

    We will automatically refund your order if any of the following occurs:

    • If we attempt to contact you regarding the risk of fraud issue and no response is provided within 24 hrs
    • Our Shopify website security system marks your payment as an increased risk of fraud

    WE DO NOT believe any customer is purposely attempting to submit a fraud payment or chargeback, however as a business we must protect ourselves against possible chargeback or fraud payments. Unfortunately we must have a standard policy versus attempting to pick and choose which payment may be a risk of fraud. We again THANK you and appreciate your support.

    As a small business, we try to put the customer first with every interaction, however as a small business we try to be fair and accommodating with issues on orders that are out of our control. We do ask for your cooperation, as we will file a claim with UPS for the damages incurred 

    All Orders that are lost or severely damaged due to shipping WILL NEED TO HAVE A CLAIM FILED VIA UPS! No Exceptions. In order to to be Reimbursed Jalisco's CarbonFiber will open a claim with UPS to investigate the issue AND to be reimbursed for the product that was insured. UPS Claim Investigations can take up to 2 weeks to be resolved. If the claim takes longer than 14 BUSINESS days, we will refund you prior to UPS completing their claim

      • At this time, we are limited with Exchanging a product that has arrived damaged or is lost; most orders will be fully refunded

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    We've Got You Covered!

    Shipping Protection gives you peace of mind while saving you time and money.

    • 100% Shipping Protection on Your Order!

      File an Insurance Claim w/in 7 Business Days From Date of Delivery; Your Purchase is Covered in the event of Lost/Damaged Items in Transit or if the Order Doesn't Arrive. Please See Our Full Terms Below.

    • Quick In-House Claim Resolution

      Your Order can be Remade, Store Credited(Customer Preferred) or Refunded After Your Claim is Approved. Customer Satisfaction is Our Priority. Please see our Full Terms Below.

    • Fast Claim Support

      24-72 Hour Claim Support. Speak to a Team Member In-House via Phone Call or Email Every Time!

    JCF Shipping Insurance is offered in order to protect your purchase against loss, theft & great damage while in transit to your location. Shipping Insurance provides the customer a Resolution in the form of store credit, partial/full reimbursement or to have your order remade. JCF Insurance is Non-Refundable, however, if Order is Remade then Insurance will be Covered for the Second Order. Every order will be emailed and shipped with a tracking number and proof of delivery by the Shipping Company. Shipping Insurance Offers the Customer Security on their Purchase, if Insurance is removed, JCF is not liable for any of the mentioned events. Note, we do not cover item 'porch' theft or possible 'fraud' insurance claims after delivery; we reserve the right to deny a claim if made after 7 Business Days w/out contact or Found to be a Fraud Claim. All Items are Fully Inspected Prior to Shipping w/out Damage from our Warehouse; total/moderate damaged items will be 100% covered while minimal/cosmetic small damage may be subject to Partial Reimbursements/Store Credit.

    File A Claim