Yes, Jalisco's CarbonFiber only sells real Carbon Fiber products

For the quickest response, please email us support@jaliscoscarbonfiber.com; please send us a follow-up email if no response is provided within 3 business days. Feel free to also give us a call (630)-884-8179, please do not send us text messages or leave voicemails. We do not check or respond to Instagram DMs

Our warehouse/store is located outside of Chicago & you can pick up your purchase during our business hours. Location: 30W270 Butterfield Rd.Unit 112Warrenville, IL 60555

Yes we install all Carbon Fiber parts, regardless if we sold the item or not, and as well as do other installation services. This is made by appointment only and can be set up by emailing us at support@jaliscoscarbonfiber.com

Most In Stock products ship out within 5 BUSINESS DAYS & most In Stock Hoods/Fenders/Trunks ship out within 12 BUSINESS DAYS. Please review our full shipping policy

Please review our full policy listed here for a full explanation: https://jaliscoscarbonfiber.com/pages/policy-for-pre-order-exterior-carbon

The total time only takes a few weeks for the steering wheel to be produced & shipped. However, our full timeline can be found here and we strongly encourage you to review this prior to purchasing a steering wheel:https://jaliscoscarbonfiber.com/pages/steering-wheel-production-led-tutorial

Due to limitations from the Shopify website platform, we can only mark an order as fulfilled once we actually put the item into production. However, you will receive an actual tracking number once the item is shipped from our warehouse to your location. Further details regarding steering wheel updates can be found here: https://jaliscoscarbonfiber.com/pages/steering-wheel-production-led-tutorial

We have partnered with ROUTE Shipping Insurance & strongly recommend purchasing shipping insurance at checkout (insurance will be automatically added to your cart). Jalisco's CarbonFiber is NOT responsible for any damages caused by shipping, stolen packages or packages lost in transit, by removing ROUTE Insurance at checkout you are acknowledging this disclaimer and accepting the risk of the factors mentioned above. ROUTE Insurances' full policies can be found here: https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies

You will receive an email from ROUTE Insurance after making your purchase with us. In most cases, they will provide a product replacement or full refund. In that email, you will find a step by step guide to file a claim. Note, on some instances we may require a damaged product to be returned in order for us to ship out a new replacement (we will provide a return label). 

Due to the wide variety of products we sell, all of our Refund/Exchange/Warranty information can be found here https://jaliscoscarbonfiber.com/policies/refund-policy