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    Frequently Asked Questions

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    Yes, Jalisco's CarbonFiber only sells real Carbon Fiber products

    For the quickest response, please call or email us; support@jaliscoscarbonfiber.com or (630)-884-8171, please do not send us text messages or leave voicemails. We do not check or respond to Instagram DMs. If no email response w/in 3 days please resend or call in

    While shipping issues are not common, we highly recommend keeping the JCF Shipping Insurance added to your cart. Our shipping insurance covers most damages, or similar shipping issues, IF you decide to remove the JCF Insurance we will NOT cover any lost/stolen/damages noted from your order. Please review our full Insurance Policy when adding the item to your cart

    Yes we install all Carbon Fiber parts, regardless if we sold the item or not, and as well as do other installation services. This is made by appointment only and can be set up by emailing us at support@jaliscoscarbonfiber.com

    Most In Stock products ship out within 5 BUSINESS DAYS & most In Stock Hoods/Fenders/Trunks ship out within 12 BUSINESS DAYS. Please review our full shipping policy

    Please review our full policy listed here for a full explanation: https://jaliscoscarbonfiber.com/pages/policy-for-pre-order-exterior-carbon

    The total time only takes a few weeks for the steering wheel to be produced & shipped. However, our full timeline can be found here and we strongly encourage you to review this prior to purchasing a steering wheel:https://jaliscoscarbonfiber.com/pages/steering-wheel-production-led-tutorial

    Due to limitations from the Shopify website platform, we can only mark an order as fulfilled once we actually put the item into production. However, you will receive an actual tracking number once the item is shipped from our warehouse to your location. Further details regarding steering wheel updates can be found here: https://jaliscoscarbonfiber.com/pages/steering-wheel-production-led-tutorial

    Our warehouse/store is located outside of Chicago, 1585 Beverly Ct. Unit 117 Aurora, IL. Pickups are Free & Available during business hours. We also offer affordable installation as well.

    Please File an Insurance Claim under our Insurance Claim page. We will contact you shortly after via email or call

    Due to the wide variety of products we sell, all of our Refund/Exchange/Warranty information can be found here https://jaliscoscarbonfiber.com/policies/refund-policy

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    We've Got You Covered!

    Shipping Protection gives you peace of mind while saving you time and money.

    • 100% Shipping Protection on Your Order!

      File an Insurance Claim w/in 7 Business Days From Date of Delivery; Your Purchase is Covered in the event of Lost/Damaged Items in Transit or if the Order Doesn't Arrive. Please See Our Full Terms Below.

    • Quick In-House Claim Resolution

      Your Order can be Remade, Store Credited(Customer Preferred) or Refunded After Your Claim is Approved. Customer Satisfaction is Our Priority. Please see our Full Terms Below.

    • Fast Claim Support

      24-72 Hour Claim Support. Speak to a Team Member In-House via Phone Call or Email Every Time!

    JCF Shipping Insurance is offered in order to protect your purchase against loss, theft & great damage while in transit to your location. Shipping Insurance provides the customer a Resolution in the form of store credit, partial/full reimbursement or to have your order remade. JCF Insurance is Non-Refundable, however, if Order is Remade then Insurance will be Covered for the Second Order. Every order will be emailed and shipped with a tracking number and proof of delivery by the Shipping Company. Shipping Insurance Offers the Customer Security on their Purchase, if Insurance is removed, JCF is not liable for any of the mentioned events. Note, we do not cover item 'porch' theft or possible 'fraud' insurance claims after delivery; we reserve the right to deny a claim if made after 7 Business Days w/out contact or Found to be a Fraud Claim. All Items are Fully Inspected Prior to Shipping w/out Damage from our Warehouse; total/moderate damaged items will be 100% covered while minimal/cosmetic small damage may be subject to Partial Reimbursements/Store Credit.

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    More Insurance Info

    Additional details regarding the insurance coverage.