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    Damaged/Lost/Stolen Items| Contact Us Info | Local Pickup

    How can I cover my Purchase during the Shipping transit from some Damages, Lost or Stolen situations?

    (02/10/25)JCF Shipping Insurance is available at checkout on each order, we strongly urge to add this to every order to protect against damages, stolen or missing items. If not selected, Jalisco's CF is NOT LIABLE for any of the mentioned above scenarios.

    How can I contact you?

    HOURS: Mon-Fri 9am-3pm CT, Weekends Closed | Closed on Holidays

    Questions or issues with your order, please reach out via email first, support@jaliscoscarbonfiber.com, with your Order Number. Please provide pictures or Videos of product/package as received/Issue, detailed explanation and any information that can assist us in solving any issues with your order.

    You will receive a response within 3 Business days. Please send a follow up EMAIL or CALL (please do not text our # or message us on Instagram, we do go over our DMs) if no response was provided within 3 Business days

    CALL (630) 884-8171 or email support@jaliscoscarbonfiber.com

    In Person Purchase or Pick-up: By Appointment only after purchase, Email or Call to setup in person appointment. Please choose Local Pickup at checkout

    We offer local pickup for products to avoid shipping wait times and ability to pick your options for your Made to Order Steering wheel in person

    1585 Beverly Ct. Unit 117 Aurora, IL 60502

    Thank You!

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    We've Got You Covered!

    Shipping Protection gives you peace of mind while saving you time and money.

    • 100% Shipping Protection on Your Order!

      File an Insurance Claim w/in 7 Business Days From Date of Delivery; Your Purchase is Covered in the event of Lost/Damaged Items in Transit or if the Order Doesn't Arrive. Please See Our Full Terms Below.

    • Quick In-House Claim Resolution

      Your Order can be Remade, Store Credited(Customer Preferred) or Refunded After Your Claim is Approved. Customer Satisfaction is Our Priority. Please see our Full Terms Below.

    • Fast Claim Support

      24-72 Hour Claim Support. Speak to a Team Member In-House via Phone Call or Email Every Time!

    JCF Shipping Insurance is offered in order to protect your purchase against loss, theft & great damage while in transit to your location. Shipping Insurance provides the customer a Resolution in the form of store credit, partial/full reimbursement or to have your order remade. JCF Insurance is Non-Refundable, however, if Order is Remade then Insurance will be Covered for the Second Order. Every order will be emailed and shipped with a tracking number and proof of delivery by the Shipping Company. Shipping Insurance Offers the Customer Security on their Purchase, if Insurance is removed, JCF is not liable for any of the mentioned events. Note, we do not cover item 'porch' theft or possible 'fraud' insurance claims after delivery; we reserve the right to deny a claim if made after 7 Business Days w/out contact or Found to be a Fraud Claim. All Items are Fully Inspected Prior to Shipping w/out Damage from our Warehouse; total/moderate damaged items will be 100% covered while minimal/cosmetic small damage may be subject to Partial Reimbursements/Store Credit.

    File A Claim
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    More Insurance Info

    Additional details regarding the insurance coverage.