Damaged/Lost/Stolen Items| Contact Us Info | Local Pickup

How can I cover my Purchase during the Shipping transit from some Damages, Lost or Stolen situations?

(11/29/22)Route Insurance is available at checkout on each order, we strongly urge to add this to every order to protect against damages, stolen or missing items. If not selected, Jalisco's CF is NOT LIABLE for any of the mentioned above scenarios.

All claims MUST be made/initiated with Route Directly, you'll receive a separate email link from Route. Please read the following for Route Protection Coverage:

https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Package-Protection-Policies

https://shoppers.help.route.com/hc/en-us/articles/6026989008791-Customer-FAQs

How can I contact you?

HOURS: Mon-Fri 9am-3pm Central Time, Sat-Sun: Closed CT | Closed on Holidays

Questions or issues with your order, please reach out via email first, support@jaliscoscarbonfiber.com, with your Order Number. Please provide pictures or Videos of product/package as received/Issue, detailed explanation and any information that can assist us in solving any issues with your order.

You will receive a response within 3 Business days. Please send a follow up EMAIL or CALL (please do not text our # or message us on Instagram, we do go over our DMs) if no response was provided within 3 Business days

CALL (630) 884-8179 or email support@jaliscoscarbonfiber.com

In Person Purchase or Pick-up: By Appointment only after purchase, Email or Call to setup in person appointment. Please choose Local Pickup at checkout

We offer local pickup for products to avoid shipping wait times and ability to pick your options for your Made to Order Steering wheel in person

30w270 Butterfield Rd. Unit 112, Warrenville, IL 60555

Thank You!